Zero Tolerance Policy

We are here to help you. We understand that sometimes it can be challenging navigating through your care pathway. Please be kindly advised that Dr. Henry Jiang and his Office work hard to ensure you are adequately cared for. However, our work is contingent upon available healthcare resources. For instance, Dr. Jiang cannot perform surgery if his surgery slate is cancelled by the Hospital when there is nursing shortage. This kind of cancellation and similar resource constrains are out of our control.

Patients who exhibit belligerent, fraudulent, aggressive or profane behaviour towards Dr. Henry Jiang, the office staff, and allied healthcare providers will have their physician-patient relationship terminated in accordance with the policies set forth by the College of Physicians and Surgeons of British Columbia.